Refunds and returns
Last updated 15 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
15 days to return a product, and what happens if something arrives faulty.
Customer support
Email theteam@insectscreensphilippines.com. We do our very best to answer support emails within 24 hours.
Cancelling an order
An order can be cancelled until it is shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours.
A 12.5% service and processing fee applies on all cancellations. Once packing and shipping have started, an order can no longer be cancelled.
Returns
Our products can be returned within 15 days of the original purchase, for an exchange or a refund, subject to the conditions below.
- A non-refundable ₱1,200 per order packing and handling fee applies when you return an item because you found a better price, changed your mind, it does not fit, you no longer need it, or you ordered the wrong item.
- Items must be shipped back to the warehouse your parcel came from, at your cost.
- The product must have been bought in the last 15 days and be in its original packaging, and you need your receipt, order confirmation or proof of purchase from this website.
- We cannot accept returns of purchases made from other retailers.
Your refund is processed 24 to 48 hours after we receive the returned item. It can be held as credit for a future purchase if you ask, or refunded to the payment method you used.
Wrong item or order not received
If you receive an item different from what you ordered, or your order does not arrive, tell us straight away and we will put it right.
Faulty or damaged items
If you receive a damaged or faulty product, tell us straight away at theteam@insectscreensphilippines.com with your order number and a photograph. None of the conditions above apply to a fault: we will repair, replace or refund a faulty item, and no handling fee is charged on it.
Your rights under Philippine law
Nothing on this page limits your rights as a consumer under the Consumer Act of the Philippines (Republic Act 7394). Goods we sell must match their description and be fit for the purpose they are sold for.
If goods arrive faulty, damaged or not as described, tell us and we will repair, replace or refund them, with no handling fee.
The return window on our refunds and returns page is our own policy, offered in addition to these rights.